Shipping Policy

At Acajia, we work to ensure that your order reaches you safely and on time. Because our products include furniture and large items, delivery times and charges may vary depending on the product, order size, and delivery location.

Order Processing

Orders are processed after confirmation. Our team may contact you to confirm your order details and delivery information before shipment.

Delivery Time

Delivery times vary depending on the product and delivery location. The expected delivery timeframe will be communicated to you when your order is confirmed.

For custom-made or specially requested products, additional production time may apply.

Delivery Charges

Shipping and delivery charges may vary depending on the order and delivery location. Any applicable delivery fees will be communicated before the order is finalized.

Delivery

Our delivery team will coordinate with you to arrange a suitable delivery date and time.

Please make sure that the delivery address and contact information provided with your order are accurate.

Large Furniture Items

For large furniture pieces, customers are responsible for ensuring that the delivery location has suitable access for the product, including entrances, elevators, stairways, and available space.

Additional charges may apply if special handling, lifting, or installation is required.

Delays

While we do our best to meet the estimated delivery time, unforeseen circumstances may occasionally cause delays. We will keep you informed if there is a significant change to your delivery schedule.

Contact Us

If you have any questions about your delivery, please contact our customer service team using the contact information available on our website.