Refund & Return Policy
At Acajia, we are committed to providing high-quality furniture and ensuring customer satisfaction. If you have an issue with your order, please contact our customer service team so we can assist you.
Returns
Return or refund requests must be submitted within 14 days from the date of receiving the order.
Return requests must be submitted within the applicable return period communicated with your order.
Products must be returned in their original condition and, where applicable, with their original packaging and accessories.
Damaged or Defective Products
If your order arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery. Our team may request photos or other information to assess the issue and determine the appropriate solution.
Depending on the case, we may offer a repair, replacement, or refund.
Non-Returnable Products
Custom-made, personalized, or specially manufactured products may not be eligible for return or refund unless they are defective or damaged due to a manufacturing issue.
Products that have been used, modified, damaged after delivery, or altered by the customer may also be excluded from our return policy.
Refunds
Once your return or refund request has been approved, we will process the refund according to the original payment method, where applicable.
The time required for the refund to appear in your account may vary depending on the payment provider or bank.
Exchanges
If a product is eligible for exchange, our team will coordinate with you regarding the available options and the applicable delivery arrangements.
How to Request a Return or Refund
To request a return, exchange, or refund, please contact our customer service team and provide your order details along with a description of the issue.
Each request will be reviewed individually according to the applicable terms and conditions.
Contact Us
For any questions regarding returns or refunds, please contact Acajia through the contact information available on our website.